Privacy Policy

1. Introduction

Rainlife Washing LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and request our services.

By using our website and submitting information through our forms, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

Information you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Address (for service quotes or scheduling)
• Any information submitted through contact forms or quote requests

Marketing and Referral Information

When you submit a quote or contact request, we collect information about how you found us. This includes both:

• Information you tell us directly — for example, your answer to our "How did you hear about us?" question.
• Information collected automatically about your visit source — when you arrive at our website by clicking one of our advertisements or marketing links (such as a Facebook, Instagram, or Google ad), our website records non-sensitive marketing identifiers (such as the campaign or advertisement that referred you) so that we can understand which of our marketing efforts are effective. This information is associated with your quote request when you submit it.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time and date of visits
• Referring website

This information helps us operate and improve our website and services.

3. Cookies, Local Storage, and Tracking Technologies

Our website uses cookies and similar technologies — including browser local storage — to:

• Improve website performance
• Understand how visitors use our website
• Remember visitor preferences
• Identify which marketing campaign or advertisement referred you to our website, so we can measure the effectiveness of our marketing

About our marketing-source tracking: When you arrive from one of our ads or marketing links, we store a small amount of information in your browser's local storage to remember which marketing source referred you. This information is retained on your device for up to 30 days and is used only to attribute a later quote request to the marketing that brought you to us. It is first-party information used by us; it is not used to track you across other companies' websites.

You may control or clear cookies and local storage through your browser settings. Clearing your browser data will remove this stored marketing information. Some features of the site may not function properly if these technologies are disabled.

Future changes: If we later add third-party advertising tracking technologies (such as the Meta Pixel or Google Ads conversion tracking), we will update this policy and, where required, provide an appropriate consent mechanism before such tracking is active.

4. How We Use Your Information

Rainlife Washing LLC uses collected information to:

• Provide and manage our exterior cleaning services
• Respond to quote requests and customer inquiries
• Schedule and communicate about services
• Measure and improve the effectiveness of our marketing and advertising
• Improve our website and customer experience
• Maintain website security
• Comply with legal obligations

We do not sell your personal information to third parties.

5. Sharing of Information

We may share information only in the following situations:

• With service providers that help us operate our website, send communications, host our content, and process quote requests (see Section 7 for the categories of providers we use)
• With advertising platforms, in aggregate or as permitted by their terms, to measure the performance of our advertising — for example, reporting that an advertisement resulted in a quote request
• When required by law, legal process, or government request
• To protect the rights, safety, or property of Rainlife Washing LLC or others
• During a business transfer such as a merger, acquisition, or sale of assets

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Service Providers

Our website and operations rely on third-party service providers. These providers process information only to perform services for us and according to their own privacy policies. The categories and providers we currently use include:

• Website hosting and form processing — Cloudflare, Inc.
• Email delivery — Resend (used to send us and you transactional emails such as quote notifications)
• Advertising and marketing platforms — Meta Platforms, Inc. (Facebook and Instagram) and Google LLC, which deliver our advertisements and provide aggregated performance reporting
• Scheduling, quote, or payment processing software, as applicable

These third parties may collect or process information according to their own privacy policies. We encourage you to review the privacy policies of any platform you interact with.

8. Children's Privacy

Our website and services are not directed toward children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will delete it promptly.

9. Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of your data, and the right to opt out of certain uses of your information.

To exercise any of these rights, including requesting access to or deletion of your information, or to ask us to stop associating marketing-source information with your records, please contact us using the contact information provided below. We will respond consistent with applicable law.

10. Data Retention

Rainlife Washing LLC retains personal information only for as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal obligations

Marketing-source information stored in your browser is retained for up to 30 days on your device, as described in Section 3. Marketing-source information that becomes associated with a submitted quote is retained with that quote record under the retention practices above.

11. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those external sites.

12. Changes to This Policy

Rainlife Washing LLC may update this Privacy Policy from time to time. When changes are made, the updated policy will be posted on this page with a revised effective date. Material changes affecting how we collect or use your information will be reflected in the effective date at the top of this policy.

13. Contact Information

If you have questions about this Privacy Policy or how your information is handled, or to exercise your privacy rights, please contact: